Unified Communications, the key Smart Office

PorRodrigo Gonzalez, Country Manager Spain aplicaciones Portugal Shoretel

Mobile devices now have absolute role, both in business and in the home. We have gone from his voice as the only form of interaction, a wide range of forms of contact whose only requirement is a good connection and an appropriate device such as a smartphone, a tablet or the like.

And this change is much more than a mere change in the type of terminal being used: reflects how technology has been guiding customers where user autonomy is the key.
This social evolution has taken the corporate world by producing a greater complexity in the IT ecosystem of the company, which has grown from fixed telephony and personal computers as main tools to gather disparate elements of communication.

In this new technological landscape it is essential to have a well-defined IT strategy, in which unified communications will play a key role. Telephony, video chat, email or have ceased to be independent aplicaciones now you need to consider in a comprehensive manner, integrate them as resources, as a whole, provide a user experience on different devices, seamless order to improve business processes. This will cause hyper employees, with an increasing trend toward BYOD and mobility, can work in a more collaborative and efficient way, even if they are physically in different locations. It is the key process management in a time when, increasingly, become the home office.

ICT is an important element in the strategy of companies and CIOs are challenged with the complexity of this new environment in which unified communications have implications on the level of connection between users and challenges in security. On the other hand, this complexity brings many advantages such as increased productivity and greater flexibility in decision-making given the ability of connectivity and access to the network corporativa-, while costs are reduced and IT infrastructure displacement.

Unified communications must not be raised as a series of independent technologies that the company has access. Technology and improving it, by itself, is not a goal to achieve or a value, but must be made available to the processing of new business horizons. Unified communications provides integration makes the user can use different technologies and ways of communicating intuitively, from any device, be it a computer, tablet or aplicaciones User response are seeking connectivity and immediacy both in personal and professional, for whom even a minimum level of insulation and slowing response times is no longer an option.

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